Project Overview
Confiz collaborated with a global technology enterprise to develop a generative AI-powered virtual assistant aimed at enhancing employee experience and boosting HR productivity. Utilizing our expertise in generative AI, we built a virtual assistant to streamline employee interactions with the HR team, providing quick access to information related to organizational policies, procedures and benefits.
The need
Our client, a global technology enterprise with over 10,000 employees spread across five countries, was on a mission to revamp their HR service management processes. A key challenge they faced was the significant number of resources being devoted to answering employee inquiries related to policies, benefits, and general HR matters. The high volume of routine questions and delayed responses were having a noticeable negative impact on employee experience, as employees were often left waiting for critical information, hindering their ability to take timely action.
Manual handling of repetitive tasks not only strained HR resources but also led to inefficiencies that reduced overall productivity. To address these challenges, the client recognized the need for an automated solution that could streamline repetitive employee interactions, improve response times, and ultimately boost HR team productivity while enhancing the overall employee experience.
The Solution
In response to the client’s challenges, Confiz extended its consultancy services, recommending the implementation of a generative AI-powered HR virtual assistant designed to streamline query handling and enhance HR service management. Our team developed a robust virtual assistant that adhered to stringent privacy and security standards, seamlessly integrated into Microsoft Teams—the primary communication and collaboration tool used across the client’s organization.
This virtual assistant utilizes advanced natural language processing (NLP) technology to efficiently execute tasks and deliver information on a variety of topics, including company policies, employee benefits, leave management, medical insurance, and other employment-related queries. By connecting directly to the client’s comprehensive HR data and insights, the AI assistant was able to provide instant and accurate responses to workforce-related questions.
Employees were able to engage with the virtual assistant 24/7, eliminating the need to reach out to HR personnel for assistance. This immediate access to information not only enhanced the employee experience but also significantly boosts overall workforce productivity. As a result, HR professionals were able to redirect their focus toward strategic initiatives, optimizing their time and resources for greater impact within the organization.
The Outcome
Improved productivity through automation
The AI-powered virtual assistant eliminated hours spent on repetitive queries, resulting in a 30% boost in overall productivity by automating processes and enhancing operational efficiency.
Reduced HR workload and strategic focus
By automating repetitive tasks, the virtual assistant lightened the HR workload, enabling the team to concentrate on higher-value activities like talent development and strategic planning.
Rapid resolution of support requests
The virtual assistant resolved 90% of employee support requests within minutes, enhancing employee satisfaction and minimizing workflow disruptions.
Improved employee experience and satisfaction
The implementation of the AI-powered virtual assistant significantly improved employee experience and satisfaction, leading to a 60% increase in positive feedback regarding HR interactions.
Cost reduction and consistency in HR operations
Automation led to a significant reduction in operational costs, delivering a consistent HR experience across all regions and reinforcing company policies.
Enhanced insights and proactive HR management
Data collected from employee interactions provided insights into common issues, allowing HR to proactively enhance policies based on real-time feedback.
