As per a recent survey on business trends, 9 out of 10 workers hope to use AI for automating repetitive tasks in their job. This profound desire for increased efficiency and productivity stems from the rapid evolution of technology. Businesses are keen to not only keep pace but also outperform their competitors by harnessing the transformative potential of AI.
As a result of the tech revolution worldwide and the rising trend of Data and AI, organizations are increasingly recognizing the need to infuse AI into their everyday operations. The goal? To optimize and streamline their business processes, making AI operations management an essential part of their strategy.
Microsoft Dynamics 365 Copilot has emerged as a game-changer in this landscape. It has been empowering organizations by providing AI-driven tools for various facets of their business, including marketing, sales, customer service, operations, and supply chain roles. These AI capabilities have enabled professionals to reclaim their time by automating mundane and repetitive tasks, allowing them to redirect their focus on the best part of their job. The result? Enhanced productivity, efficiency, and a workforce that’s better equipped to excel in today’s AI-driven business landscape.
Unlocking the power of Generative AI in ERP and CRM systems with Dynamics 365 Copilot
Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems are two of the mission-critical customer solutions of any business. However, they frequently require mundane tasks like manual data entry, content creation, and note-taking. Using the latest developments in generative AI, Dynamics 365 Copilot automates these time-consuming tasks and unleashes the full creative potential of your workforce. Dynamics 365 Copilot helps business users leverage Dynamics 365 Finance and Operations and Dynamics 365 Customer Engagement to improve business outcomes across all business lines and accelerate innovation.
Dynamics 365 applications where Dynamics 365 Copilot shine include:
Dynamics 365 Sales
Copilot in Microsoft Dynamics 365 Sales helps sellers cut down on the amount of time they spend on administrative work significantly. AI can even generate an email summary of a Teams meeting in Outlook and assist with writing customer email responses. Insights from the recorded Teams call are combined with details from the seller’s CRM, including product and pricing details, in the meeting summary. There is a big business opportunity here for the seller to spend more time with their customers, as they can spend up to 66% of their day checking and answering emails.
