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Microsoft Dynamics 365, a powerful suite of Customer Relationship Management (Dynamics 365 Customer Engagement) and Enterprise Resource Planning (Dynamics 365 Finance and Operations) applications, has redefined how businesses operate globally. From customer insights, sales, customer service and field service to finance, commerce, supply chain management and HR, it seamlessly connects applications across departments to create an integrated and efficient ecosystem.
Each year, Microsoft introduces new features and enhancements in Microsoft Dynamics 365 to help businesses work smarter, save time, and foster collaboration. Take Microsoft Copilot, for instance – the world’s first copilot in both CRM and ERP. This groundbreaking feature brought next-generation AI capabilities to every line of business, setting a new standard in intelligent business applications.
As the new year is about to end, enterprises often evaluate updates in licensing and pricing for the software they rely on. If you are an existing Microsoft Dynamics 365 user, you are likely curious about any pricing changes.
Here’s the update: for the first time in over five years, Microsoft has revised the pricing for Dynamics 365. This blog will be your comprehensive Microsoft Dynamics 365 pricing guide, detailing what will change and how it will affect your organization.
Microsoft Dynamics 365 pricing: What will change?
Here is the list of Dynamics 365 products for which prices have changed:
| Dynamics 365 Products | Previous Pricing | New Pricing |
| Microsoft Dynamics 365 Sales Enterprise | $95 | $105 |
| Microsoft Dynamics 365 Sales Device | $145 | $160 |
| Microsoft Dynamics 365 Sales Premium | $135 | $150 |
| Microsoft Relationship Sales | $162 | $177 |
| Microsoft Dynamics 365 Customer Service Enterprise | $95 | $105 |
| Microsoft Dynamics 365 Customer Service Device | $145 | $160 |
| Microsoft Dynamics 365 Field Service | $95 | $105 |
| Microsoft Dynamics 365 Field Service Device | $145 | $160 |
| Microsoft Dynamics 365 Finance | $180 | 210 |
| Microsoft Dynamics 365 Supply Chain Management | $180 | $210 |
| Microsoft Dynamics 365 Commerce | $180 | $210 |
| Microsoft Dynamics 365 Human Resources | $120 | 135 |
| Microsoft Dynamics 365 Project Operations | $120 | $135 |
| Microsoft Dynamics 365 Operations – Device | $75 | $85 |
Read more: Explore a detailed breakdown of Dynamics 365 Customer Engagement pricing
When will the pricing changes take effect?
The updated pricing will take effect on October 1, 2024, with products being priced comparably across different currencies.
Pricing for Dynamics 365 Customer Engagement on-premises and Dynamics 365 Finance and Operations on-premises products will increase by the same percentage as their respective cloud versions. Pricing for Dynamics 365 Business Central, however, will remain unchanged.
This Dynamics 365 pricing change will be applicable to new and existing customers upon renewal as of October 1, 2024.
Tips for businesses to prepare for Microsoft Dynamics 365 pricing changes
The recent pricing update for Microsoft Dynamics 365 offers businesses a chance to reassess their current subscriptions and strategically plan for a seamless transition. Here are a few practical steps to help you prepare proactively and effectively.
Review current subscriptions
Take stock of your current Dynamics 365 licenses. Identify the products and modules your organization is using and assess their alignment with your business needs. This is a good time to check for unused or underutilized licenses and make adjustments accordingly.
Analyze the impact of pricing changes
Understand how the new pricing structure will affect your current budget. Calculate the difference in costs for the products you are using and determine whether adjustments to your subscription plan are needed.
Explore additional features
With the pricing update reflecting the value of new and existing features, consider exploring capabilities like Copilot and advanced analytics. These tools can drive greater productivity and offer a higher return on investment, making the updated pricing worthwhile.
Budget for the change
Incorporate the revised pricing into your budget planning for the next fiscal year. This proactive approach will help ensure there are no surprises and that your organization is prepared to continue leveraging Dynamics 365 without disruption.
Communicate internally
Inform key stakeholders and departments about the pricing changes and how this change may impact ongoing operations. Align your teams on the necessary steps to maximize the value of your Dynamics 365 investment under the new pricing model.
Start your digital transformation journey with Confiz
At Confiz, we understand that adapting to changes in software pricing and features can feel overwhelming. As a trusted Microsoft partner, we specialize in guiding businesses through their Dynamics 365 journey with expert insights and tailored solutions.
Whether you’re looking for a fresh Dynamics 365 implementation, seeking to upgrade from Dynamics AX to Dynamics 365 Finance & Operations, or evaluating how the recent Dynamics 365 pricing updates may affect your business, our team is here to provide the support you need. We offer end-to-end support to help your organization maximize the full potential of Dynamics 365.
Take the guesswork out of managing your Dynamics 365 investment. Contact us at marketing@confiz.com to discuss your needs and discover how we can empower your business to thrive with Dynamics 365 solutions.
