How to create a custom workflow in Dynamics 365 Finance and Operations
Every business using Dynamics 365 Finance and Operations often needs customizations to meet their specialized needs that are not fully addressed by its out-of-the-box features. This is where the workflow engine in Dynamics 365 Finance and Operations comes into play. It allows you to define rules, set conditions, and trigger actions based on specific events […]
Understanding the financial impact: Dynamics 365 Field Service ROI analysis
In today’s competitive business landscape, elevating field service operations has become pivotal for businesses seeking to enhance customer satisfaction and operational efficiency, ultimately aiming to improve their financial performance. According to a study by Forrester Consulting, software aimed at refining field service delivery can bolster financial outcomes in two key ways: by boosting customer retention […]
D365 Supply Chain Management gets smarter: A closer look at Copilot and Demand Planning Capabilities
Today’s supply chains are more global and interconnected than ever before, yet they also face heightened risks of disruption. Supply chain leaders are constantly challenged to enhance productivity, bolster resilience, and foster innovation amidst rising costs and labor pressures. According to Forbes, supply chain digitalization and transparency are among the top concerns of business leaders […]
Maximizing ROI: Leveraging Microsoft Business Application Managed Services for business growth
Organizations today are facing relentless pressure to innovate, expand, and outpace competitors. According to recent research by Gartner, businesses prioritizing digital transformation are expected to outperform competitors by 25% in profitability by 2024. To thrive in this dynamic environment, businesses are constantly exploring new avenues to drive growth, boost efficiency, and maintain a competitive edge. […]
The convergence of AI in CRM and ERP: Emerging trends and best practices
In today’s dynamic business environment, organizations constantly seek practical solutions to elevate operations and drive value. Among the myriad of technological advancements, AI has emerged as a frontrunner in spearheading this transformative journey. There is no doubt that AI has evolved beyond mere buzzword status, becoming an essential force that is propelling us into the […]
From insight to action: A savvy leader’s guide to building an intelligent supply chain
The increasing complexity of supply chains and challenges in global distribution have compelled companies to modernize their supply chain management for effective demand forecasting and planning. Traditionally, supply chains were designed with the assumption that materials are readily available, enabling sourcing, production, and distribution at the lowest-cost locations worldwide. However, the landscape has evolved. In […]
The retail revolution: Harnessing Generative AI for competitive advantage
Generative AI has ignited a global buzz with its boundless potential to transform how we innovate, create, and interact with technology. From creating content and realistic images to summarizing documents and composing videos, generative AI’s capabilities are reshaping the creative landscape. Owing to its remarkable capabilities, about 82% of businesses are exploring or employing generative […]
How to leverage Dynamics 365 and Power Platform to support a modern data estate
Businesses often face challenges associated with fragmented or dismantled data. This can include issues such as data silos, where information is scattered across different systems or departments, making it cumbersome to access and analyze effectively. Additionally, outdated or incompatible systems may hinder the integration and sharing of data, leading to inefficiencies and errors in decision-making […]
Driving sales productivity with next-gen AI: A closer look at Microsoft Copilot for Sales
With Artificial Intelligence disrupting every other field, the sales industry is another one to be touched by its impact. A report by HubSpot says that 78% of sales professionals believe AI can significantly enhance efficiency. Further reinforcing this notion, research by Gartner suggests that to drive positive sales outcomes, sellers should leverage AI-powered technologies like […]
Empowering contact centers through Gen AI: A closer look at Copilot for Service
Most organizations struggle with siloed data. Their knowledge is distributed across disparate data, and we are not just talking about organizational data but customer data as well. From customer records to case histories, this data is stored on more than one or multiple systems. Additionally, the information is scattered across knowledge base articles, offline documents, […]