The latest Microsoft Dynamics 365 pricing update: Everything you need to know
Microsoft Dynamics 365, a powerful suite of Customer Relationship Management (Dynamics 365 Customer Engagement) and Enterprise Resource Planning (Dynamics 365 Finance and Operations) applications, has redefined how businesses operate globally. From customer insights, sales, customer service and field service to finance, commerce, supply chain management and HR, it seamlessly connects applications across departments to create […]
Copilot in Dynamics 365 and Power Platform: An enterprise-ready AI duo for security and privacy
In 2023, generative AI gained significant traction, capturing the attention of business leaders globally. No doubt, the anticipated impact of generative AI on businesses has been substantial, with meaningful changes expected for workforces across industries. According to the latest annual McKinsey Global Survey on AI, one-third of respondents report that their organizations are already using […]
Getting started with SQL Server Reporting Services: A guide to building reports using Visual Studio
With business landscapes evolving faster than ever, getting real-time insights into your data can mean the difference between making a strategic leap and missing an opportunity. For businesses using Microsoft Dynamics 365 Customer Engagement, SQL Server Reporting Services (SSRS) offers a robust way to turn raw data into clear, actionable reports. With SSRS, you can […]
From productivity to personalization: How AI in CRM systems is transforming work?
AI’s remarkable ability to analyze data, make predictions, and automate tasks has transformed traditional workflows. And so, naturally, AI has found its way into CRM (Customer Relationship Management) systems. AI-enabled CRM systems are transforming customer relationship management by providing smarter, more efficient ways for businesses to manage customer experiences and build loyalty at every stage. […]
Dynamics 365 Sales vs Salesforce Sales: The ultimate showdown of features, flexibility & pricing
When it comes to picking the best CRM platform, the battle between Microsoft Dynamics 365 Sales (D365 Sales) and Salesforce Sales Cloud is nothing short of epic! These two titans dominate the market, known as the cloud CRM platforms that can truly transform your sales function. Each of these CRM sales platforms offer an arsenal […]
Demystifying common myths about Application Managed Services
Enterprises are increasingly adopting managed services to digitize their business processes, modernize their IT infrastructure, and boost productivity and scalability. As the global shift toward cloud computing accelerates, managed IT services are proving crucial for reducing infrastructure costs. By leveraging professional Application Management Services (AMS), businesses can more efficiently navigate the rapid pace of digital […]
Microsoft Dynamics 365 vs. SAP: The ultimate battle of ERPs
As businesses grow and expand, administrative responsibilities increase as well. With this growth come certain challenges, one of the most pressing being operational inefficiencies caused by data scattered across multiple disconnected systems. This lack of integration can lead to delays, errors, and difficulties in decision-making as teams struggle to access and manage critical information in […]
Transform your customer service with Microsoft Digital Contact Center Platform
In the present digital era where omnichannel engagement is the standard, brand reputation is closely linked to customer experience. The importance of delivering an expectational customer experience cannot be overstated. Consumers now expect effortless, consistent, and secure experiences across all touchpoints – whether it’s through chat, voice, video, or digital handles. Alarmingly, 52% of customers […]
How to implement Round Robin assignment via Power Automate?
Round Robin Lead Assignment helps teams optimize lead management, improve responsiveness, and create a fair workload distribution, which can lead to higher productivity and better customer engagement. If you are here to learn what round robin assignment is and how to implement it using Microsoft Power Automate, a tool in the Microsoft Power Platform, keep […]
How to create a model in Dynamics 365 Finance and Operations?
Microsoft Dynamics 365 Finance and Operations provides access to the base source code, which is organized into various models. These models group related objects and code for easier management. While you can’t directly modify the base objects, you can add or modify functionality by creating new models. This is done through Visual Studio, using the […]