How to leverage Dynamics 365 and Power Platform to support a modern data estate
Businesses often face challenges associated with fragmented or dismantled data. This can include issues such as data silos, where information is scattered across different systems or departments, making it cumbersome to access and analyze effectively. Additionally, outdated or incompatible systems may hinder the integration and sharing of data, leading to inefficiencies and errors in decision-making […]
Driving sales productivity with next-gen AI: A closer look at Microsoft Copilot for Sales
With Artificial Intelligence disrupting every other field, the sales industry is another one to be touched by its impact. A report by HubSpot says that 78% of sales professionals believe AI can significantly enhance efficiency. Further reinforcing this notion, research by Gartner suggests that to drive positive sales outcomes, sellers should leverage AI-powered technologies like […]
Empowering contact centers through Gen AI: A closer look at Copilot for Service
Most organizations struggle with siloed data. Their knowledge is distributed across disparate data, and we are not just talking about organizational data but customer data as well. From customer records to case histories, this data is stored on more than one or multiple systems. Additionally, the information is scattered across knowledge base articles, offline documents, […]
Driving retail agility: Microsoft Dynamics 365’s AI capabilities in action
In the present retail landscape, AI is no longer limited to sending email promotions or displaying online ads. Retailers are harnessing AI to track customer behavior both online and in-store, enabling smarter decisions in pricing, merchandising, inventory management, store layouts, and beyond. According to McKinsey, companies leveraging AI-driven data analytics are experiencing significant benefits, with […]
How to build your own Copilot in Microsoft Copilot Studio
Generative AI has transformed productivity for businesses in nearly every industry. Organizations are looking for ways to leverage this technology, add business value, and experience its potential impact on their workforce. McKinsey & Company’s research reveals that AI contributes up to $4.4 trillion annually to the global economy. Furthermore, experts believe that some technological capabilities […]
Navigating compliance excellence: A deep dive into ZATCA integration with Dynamics 365 F&O
Microsoft Dynamics 365 stands as a dominant ERP choice for medium and large enterprises globally. Businesses across various verticals, especially in retail, have extensively benefited from its diverse ERP portfolio, offering a myriad of packages, customizations, deployment models, and flexible pricing. For those managing retail and business operations through Microsoft Dynamics 365 Finance and Operations […]
Empowering service professionals: A closer look at copilot capabilities in D365 Field Service
Across all industries, the speed of work is surpassing the human capacity to keep pace. According to the 2023 Work Trend Index Annual Report, 63% of frontline workers struggle with repetitive tasks, diverting their attention from more meaningful work. Additionally, the report reveals that 66% feel constrained by insufficient time to complete their tasks. Adding […]
Customer experience redefined: The dawn of Generative AI in Dynamics 365 release wave 2
Generative AI stands at the forefront of transformative advancements, empowering businesses worldwide with heightened efficiency, innovation, and expanded capabilities. According to Gartner’s projections, a significant shift is anticipated by 2024, with 40% of enterprise applications integrating embedded conversational AI. The global market for AI, inclusive of Generative AI, is on track to reach an impressive […]
Next-gen retail: Migrate to Store Commerce without uninstalling or re-activating MPOS devices
The retail sector is undergoing a substantial transformation, influenced by changing customer shopping behaviors driven by factors such as inflation, artificial intelligence, and trends like social commerce. For retailers, maintaining a competitive edge and delivering a seamless shopping experience is paramount. Microsoft has introduced the Dynamics 365 Commerce Store Commerce app – an innovative solution […]
Streamlining production: Dynamics 365 Manufacturing’s role in process optimization
As the manufacturing landscape evolves with a constant influx of new processes and technologies, the pressure on manufacturers to maintain peak productivity across their supply chains intensifies. Facing a multitude of challenges, primarily centered around operational inefficiencies and supply chain disruptions, the industry finds itself at the nexus of Industry 4.0—the fourth industrial revolution that […]