Scale team collaboration with Dynamics 365 Customer Engagement & Microsoft Teams
Dynamics 365 and Microsoft Teams integration offers an ideal solution for fast-paced businesses that aim to accelerate their workflows and enhance cross-departmental collaboration. This seamless integration is particularly effective for marketing campaigns, sales opportunities, and customer support scenarios. By integrating Dynamics 365 and Microsoft Teams, members of your organization can conveniently view and collaborate on […]
Looking to migrate from Dynamics AX to Dynamics 365: Dos and don’ts!
Migrating from Dynamics AX to Dynamics 365 can provide your organization with an array of benefits, including enhanced functionality, better integration, and access to cutting-edge technologies. However, transitioning from one platform to another can be a complex and challenging process. To help you navigate this journey, we have compiled a list of dos and don’ts to migrate […]
Skyrocket your campaigns and optimize ROI with Dynamics 365 Marketing
In today’s digital age, marketing has become an essential component for businesses across industries. The rise of online channels and social media platforms has made it easier than ever to reach target audiences and bolster sales. In fact, over 75% of marketers report that their marketing campaigns directly impact revenue. Effective marketing enables businesses to […]
How to create a winning omnichannel retail strategy with Dynamics 365 Commerce
The digital age has revolutionized how people interact with the world and has significantly impacted consumer behavior, particularly in how products are purchased. The rise of e-commerce, mobile technology, and social media has given consumers unparalleled convenience and choice. Amid this, they expect retailers to know their preferences and shopping habits. Research has shown that […]
Discover why Microsoft Dynamics 365 Customer Engagement is worth it
While aggressive advertising campaigns, cutting-edge technology, and sales promotions can draw customers to your business, they alone are not sufficient to build long-term relationships that engage customers. Customers often make buying decisions based on emotions rather than rational thought processes. Gallup’s research on customer engagement shows that fully engaged customers can generate a 23% premium […]
5 ways Dynamics 365 Sales empowers your sales teams to drive success
In a world of fierce competition, having a sales team that can deliver results is crucial. This is why sales representatives must be at the top of their game to gain a competitive advantage over rivals. In addition, a successful sales team should be agile and better equipped to adapt to the constantly evolving business […]
Why Dynamics 365 CRM is an ideal solution for businesses of all sizes (Fortune 500s included)
Customer relationship management (CRM) solutions are necessary for businesses to succeed. This is because they come with many benefits. For example, CRM gives companies a holistic view of their customers, offers them excellent service, and builds long-lasting client relationships. Moreover, with the help of CRM and its smart analytics, teams can effortlessly automate and […]
How to bring sustainability into your supply chain with Dynamics 365
Today’s recipe for business success lies in building a resilient, agile, and sustainable supply chain. Adherence to regulatory compliance in the supply chain and adoption of ethical business practices can cement an organization as a major player in the industry for years to come. This is why many executives have sustainability at the forefront […]
Optimize your retail experience with Dynamics 365 Commerce: An omnichannel solution for retailers
In today’s fast-paced retail environment, staying competitive requires businesses to be agile and responsive to meet ever-changing customer expectations, offer a seamless customer experience, and keep pace with tech advancement. Dynamics 365 Commerce, formerly known as Dynamics 365 Retail, is a cloud-based retail solution packed with a range of features and capabilities to help businesses streamline […]
6 actionable ways to improve customer service in retail
It is no secret that retail touchpoint experiences affect average basket value and customer satisfaction. Statistics show that 89% of customers are more inclined toward making a new purchase after a positive customer service experience. Additionally, through excellent customer service, companies can nurture brand loyalty, boost efficiency and attract talent. If you look at […]