Top 5 strategies to improve customer engagement and win more customers
Customer engagement is the process of creating meaningful and lasting connections with your customers rather than just focusing on one-time transactions. Engaging with your customers at every buying cycle stage can build strong relationships that eventually increase loyalty and advocacy. Research conducted in 2021 says that more than 48% of organizations worldwide recognized improving customer […]
Transforming data into insights: How to use Microsoft Power BI for business intelligence
The demand for business intelligence (BI) solutions is on the rise as businesses look to make informed decisions based on data-driven insights. As a result, the global BI market size is projected to grow from $23.1 billion in 2020 to $33.3 billion by 2025 at a CAGR of 7.6%. In today’s fast-paced business world, organizations […]
Optimize your retail experience with Dynamics 365 Commerce: An omnichannel solution for retailers
In today’s fast-paced retail environment, staying competitive requires businesses to be agile and responsive to meet ever-changing customer expectations, offer a seamless customer experience, and keep pace with tech advancement. Dynamics 365 Commerce, formerly known as Dynamics 365 Retail, is a cloud-based retail solution packed with a range of features and capabilities to help businesses streamline […]
6 actionable ways to improve customer service in retail
It is no secret that retail touchpoint experiences affect average basket value and customer satisfaction. Statistics show that 89% of customers are more inclined toward making a new purchase after a positive customer service experience. Additionally, through excellent customer service, companies can nurture brand loyalty, boost efficiency and attract talent. If you look at […]
6 Benefits of Configuring Dynamics 365 Retail POS
Ways businesses can benefit from Dynamics 365 retail’s POS system In today’s world of digitization, POS systems have undergone a complete transformation. As a result, merchants now have access to state-of-the-art systems, such as the Microsoft Dynamics 365 point of sale system, which optimizes the check-out process. In addition, a modern POS system such as […]
Maximize business value with Microsoft Dynamics 365 Finance and Operations
As companies grow, they often find that their current accounting software or spreadsheets need to meet their increasing demands. While basic accounting software can handle tasks such as invoicing, accounts payable and receivable, and creating general ledgers and financial reports, more is needed in functionality compared to more advanced accounting software. This is where ERP […]
What are the two ways that data analytics benefits retailers?
Data is considered the lifeblood of a retail business. It allows you to unlock a treasure of insights into customer behavior, sales patterns, and market trends. In today’s competitive landscape, data analytics has become a crucial tool for retailers to stay ahead of the curve and gain a competitive edge. By harnessing the power of […]
Top Microsoft Dynamics 365 apps to maximize your business potential
Businesses generally have a few common goals: drive efficiency, reduce costs, and break silos. These goals lay the groundwork for a forward-thinking organization to adapt and innovate. Fortunately, Microsoft Dynamics 365 was created to help organizations achieve exactly the same. This cloud-based ERP and CRM solution links people, data, and processes, transforming businesses into a […]
What is DAO and how does it operate?
If asked what’s the most crucial feature of cryptocurrency, the answer is pretty easy: decentralization. It’s a remarkable way to add an extra layer of security over global transactions. Back in 2016, a bunch of developers tried building DAO (Decentralized Autonomous Organization). So let’s find out what this term means. What is DAO? DAO (Distributed […]
Improve customer satisfaction with Dynamics 365 omnichannel for customer service
Did you know more than two-thirds of all purchases are being made with some digital device? Consumers browse products through their smartphones and buy in-store, from a desktop, or their smartwatch. They want to shop from their preferred channel as and when they like. Harvard Business Review conducted research and observed the shopping behaviors of […]