Streamlining customer interactions using Gen AI conversational bots: Post-webinar key insights
Generative AI has experienced a meteoric rise in popularity over the past year and a half, largely driven by OpenAI’s release of ChatGPT. This public launch in late 2022 brought AI conversations into the mainstream, showcasing the power of large language models (LLMs) to understand and respond to diverse prompts in a natural, conversational manner. […]
Dynamics 365 Sales vs Salesforce Sales: The ultimate showdown of features, flexibility & pricing
When it comes to picking the best CRM platform, the battle between Microsoft Dynamics 365 Sales (D365 Sales) and Salesforce Sales Cloud is nothing short of epic! These two titans dominate the market, known as the cloud CRM platforms that can truly transform your sales function. Each of these CRM sales platforms offer an arsenal […]
A look ahead at the top data strategy trends in 2024
Living in a data-driven world, organizations have recognized the importance of what a defined data strategy means to them. This realization has proven highly beneficial for their business, offering valuable insights into customer behavior, internal operations, and market trends. Moreover, this awareness has also fueled a transformative journey and empowered organizations to evolve their […]
What is modern data ecosystem: Core components and their roles in data management
When it comes to data in today’s business and technology landscapes, the term “data ecosystem” is often mentioned but not always fully understood. This lack of clarity leads to confusion about the concept of a modern data platform. A modern data platform is a core part of a data ecosystem designed to manage and process […]
Demystifying common myths about Application Managed Services
Enterprises are increasingly adopting managed services to digitize their business processes, modernize their IT infrastructure, and boost productivity and scalability. As the global shift toward cloud computing accelerates, managed IT services are proving crucial for reducing infrastructure costs. By leveraging professional Application Management Services (AMS), businesses can more efficiently navigate the rapid pace of digital […]
Microsoft Dynamics 365 vs. SAP: The ultimate battle of ERPs
As businesses grow and expand, administrative responsibilities increase as well. With this growth come certain challenges, one of the most pressing being operational inefficiencies caused by data scattered across multiple disconnected systems. This lack of integration can lead to delays, errors, and difficulties in decision-making as teams struggle to access and manage critical information in […]
Transform your customer service with Microsoft Digital Contact Center Platform
In the present digital era where omnichannel engagement is the standard, brand reputation is closely linked to customer experience. The importance of delivering an expectational customer experience cannot be overstated. Consumers now expect effortless, consistent, and secure experiences across all touchpoints – whether it’s through chat, voice, video, or digital handles. Alarmingly, 52% of customers […]
How to implement Round Robin assignment via Power Automate?
Round Robin Lead Assignment helps teams optimize lead management, improve responsiveness, and create a fair workload distribution, which can lead to higher productivity and better customer engagement. If you are here to learn what round robin assignment is and how to implement it using Microsoft Power Automate, a tool in the Microsoft Power Platform, keep […]
How to create a model in Dynamics 365 Finance and Operations?
Microsoft Dynamics 365 Finance and Operations provides access to the base source code, which is organized into various models. These models group related objects and code for easier management. While you can’t directly modify the base objects, you can add or modify functionality by creating new models. This is done through Visual Studio, using the […]
What is data modernization: Best practices for future-ready data management
As businesses grow and adapt, so does the complexity of managing their data. Many find themselves accumulating massive amounts of data across various systems, departments, and platforms. While this data holds incredible potential in driving significant business insights, much of it ends up stuck in isolated, disconnected systems—commonly referred to as data silos. These silos […]