Microsoft Dynamics 365 CE Pricing
Discover the perfect pricing plan that aligns with your business goals and maximize the potential of your front-end service teams.
Navigating Dynamics 365 CE: Pricing and Licensing Essentials
Whether you’re seeking a cost-effective solution for a growing startup or a scalable customer engagement platform for a multinational corporation, we’re here to guide you through the Microsoft Dynamics Customer Engagement plan and pricing options and unlock the full potential of your CRM. Our goal is to assist you in selecting the right Dynamics 365 Customer Engagement plan/package tailored to your business needs and budget, streamlining your sales, marketing, customer service, and field service processes, thereby driving growth and enhancing customer satisfaction.
What we do
Choosing the right Dynamics 365 Customer Engagement license type
Dynamics 365 CE offers subscription-based licenses with different functionality and pricing to suit diverse business needs. Depending on their access requirements, users can access applications with a User SL, Device SL, or Organization SL.
User Subscription License
The User Subscription License, the “Name User” license, is the most commonly selected license type. It provides each user with unique login credentials, enabling access from multiple devices. The User SL can be classified into three sub-types: full user, additional user, and Team Member.
Device Subscription License
With Device SL, multiple users can access a licensed device individually without requiring separate User SLs. Customer Engagement device licenses grant full device rights equivalent to user licenses.
Tenant-Based Subscription License
This license type allows customers to acquire a single license for the entire tenant. There is no requirement to license each user, as the license usage is shared among all users accessing the application.
Pricing
Dynamics 365 CE licensing price
Dynamics 365 offers flexible subscription options, allowing users to select the specific applications they need. Customers start by purchasing a Base license for each user (most common license type), and then they can add Attach licenses for additional functionality.
| Customer Engagement (CE) base licenses | ||||
|---|---|---|---|---|
| Full users | Sales Enterprise $95 | Customer Service Enterprise $95 | Field Service $95 | Customer Insights $1700 (tenant/month)1 |
| Sales Professional $65 | Customer Service Professional $50 | Project Service Automation $1202 | ||
| Customer Engagement (CE) attach licenses | ||||
|---|---|---|---|---|
| Full users | Sales Enterprise $20 | Customer Service Enterprise $20 | Field Service $20 | Customer Insights $1000 (tenant/month) |
| Sales Professional $20 | Customer Service Professional $20 | |||
Dynamics 365 CE implementation pricing
Dynamics 365 CE offers a robust solution that can be tailored to align with your business processes. To fully leverage its capabilities and maximize your investment, it is essential to engage an experienced implementation partner who can guide you through the setup process. An effective CE implementation, such as Dynamics 365, typically encompasses system configuration, seamless migration of your existing data, and comprehensive user training.
Microsoft Dynamics Customer Engagement pricing and implementation cost will depend on various factors, including your chosen Microsoft partner, any promotions available, the size of your sales team, your unique business requirements, and the specific licenses you opt for. advised to consult your technology partner regarding the Dynamics 365 CE pricing tailored to your business needs.
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How much does Microsoft Dynamics 365 CRM cost?
Dynamics 365 Customer Engagement pricing (Microsoft Dynamics 365 CRM pricing) depends on the specific applications and features you need. Pricing generally starts around $65 per user per month, but it can increase depending on customization, integrations, and additional features. Get in touch with us for a tailored quote.
What are the different licensing options available for Dynamics 365 CRM?
As per the Microsoft dynamics CRM pricing and licensing guide, Dynamics 365 CRM offers several licensing options, including:
- Per User License: Ideal for organizations needing access for multiple users.
- Team Member License: Provides basic access for users who need limited features.
- Application-Specific Licenses: For specialized roles like Sales, Customer Service, or Marketing.
- Device License: For shared devices, typically used in call centers or retail environments.
How does the pricing differ between Dynamics 365 Sales, Customer Service, Field Service, and customer insights and Project Operations modules?
The pricing of Microsoft Dynamics 365 CRM modules, including Sales, Customer Service, Field Service, Customer Insights, and Project Operations, varies based on the functionality and user requirements:
- Dynamics 365 Sales: Available in tiers like Sales Professional and Sales Enterprise, with the Enterprise plan offering more advanced features such as customization, forecasting, and AI-driven insights.
- Dynamics 365 Customer Service: Similar to Sales, this module offers Professional and Enterprise plans, with the Enterprise plan providing enhanced capabilities like SLAs, AI-powered insights, and advanced case management.
- Dynamics 365 Field Service: Field Service inlcudes specialized features for managing field operations, including resource scheduling, mobile workforce management, and IoT integration.
- Dynamics 365 Customer Insights: This AI-driven customer data platform typically has separate pricing and is often higher due to its advanced data analytics, customer profile management, and insights capabilities.
- Dynamics 365 Project Operations: This module combines project management, resource scheduling, and financials, typically priced based on the depth of project management features required, with options ranging from basic project planning to advanced operations management.
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Mohammed Reza
Director Business Development, UAE | KSA
Qaisar Iqbal
Vice President Industry Solutions, KSA