Improve client relationships, deliver frictionless customer service, and drive organizational productivity.
Elevate customer engagement with Microsoft Dynamics 365 CE
Microsoft Dynamics 365 Customer Engagement is a suite of applications within the Dynamics 365 platform that improves Customer Relationship Management and boots sales productivity, unifying customer interactions, data, and driving business growth.
It comes with a range of features and capabilities, including sales automation, marketing, customer service, field service, project operations, which power up customer engagement.
Dynamics 365 Customer Engagement
Elevate your customer engagement
Customer Engagement modules
Empower your sales teams to manage client interactions, leads, opportunities, and accounts. Track the progress of potential business, automate sales workflows, and gain AI-driven insights into customers’ preferences. With this information, boost customer relationships and effectively scale your sales strategy! Learn more
Connect sellers with customers through their preferred communication channels
Grow revenue by investing time in the activities important for business growth
Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel
Get insights about customer emotions, competitive market, and sentiments to enable guided selling
Empower your teams to orchestrate personalized journeys to elevate customer experiences by revolutionizing marketing automation. Engage with customers in real-time based on customer-triggered events. Gain insights into their behavior and buying patterns, track the success of your campaigns, and build impactful customer acquisition and retention strategies. Learn more
Craft personalized customer journeys for customers on their preferred channels
Enable content personalization through AI-driven recommendations and built-in templates
Monitor your campaign performance through ready dashboards and analytics
Allow secure unification of customer data
Manage customer support and service requests from a unified, centralized platform. Create and track customer service cases, manage Service Level Agreements (SLAs), and analyze customer interactions across multiple platforms. With D365 customer service, businesses can improve customer expectations by optimizing their service operations and boosting their agents’ efficiency. Learn more
Close inquiry cases faster with AI-driven productivity tools
Enable customers to find answers with self-service virtual agents & knowledge base portals
Proactively engage customers and offer omnichannel support
Monitor and improve CS operations using insights and boost productivity.
Manage your field service operations, schedule and dispatch technicians, manage work orders, and track inventory and assets. D365 Field Service module helps businesses to elevate their customer experiences by optimizing their field service processes, improving response time, and reducing service costs. Learn more
Equip your employees with the right tools and relevant work-order data to boost productivity
Meet customer expectations with on-time scheduling and technician location information
Optimize service operations using IoT and AI-driven actionable insights
Get a 360-degree view of customer assets hierarchy, locations, and service level agreements
Get the complete viability, agility, and collaboration required to manage and execute your project-centric business. Dynamics 365 Project Operations connects sales, resources, finance, and project management into a single app to accelerate project delivery and ensure profitability. Learn more
Accelerate the sales cycle and win more deals
Enhance project management through Microsoft Project capabilities
Allocate the right people on the right project for optimal resource utilization
Track project performance through built-in dashboards and real-time analytics
Discover how Dynamics 365 CE can transform your business processes
Optimize Sales and Marketing with Dynamics 365 Customer Engagement
Improve service experience and empower your agents
Deliver exceptional customer service with D365 Field Service
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Dynamics 365 for Customer Engagement is a suite of applications within the Microsoft Dynamics 365 platform designed for sales, customer service, and marketing operations. It provides organizations with tools to manage customer interactions and relationships across various channels, including email, phone, and digital platforms.
The customer engagement applications within Dynamics 365 are designed to automate and streamline business processes, improve customer satisfaction, and drive revenue growth.
Dynamics 365 Customer Engagement Plan Enterprise Edition is a subscription-based offering within the Dynamics 365 platform that provides access to a comprehensive set of customer engagement applications and services. The Enterprise Edition provides access to several features and capabilities like sales and marketing automation, Power BI, Power Automate, and more. The Enterprise Edition also provides access to advanced capabilities such as business process modeling, data management, reporting, and premium support and training services.
Dynamics 365 for Customer Engagement includes a set of business applications designed to help organizations manage customer relationships and engagements. The five key apps that make up D365 Customer Engagement include sales, marketing, customer service, field service, and project operations.
The Dynamics 365 Customer Engagement features include:
- Sales Automation: Helps sales teams manage their opportunities, leads, and accounts.
- Marketing Automation: Allows marketers to create, track, and measure the success of campaigns.
- Customer Service: Provides a comprehensive solution for managing customer service requests and issues.
- Field Service: Enables organizations to manage field service operations and schedule work for field technicians.
- Project Service Automation: Supports project-based businesses by helping to manage project delivery, resources, and billing.
- Power Apps: A low-code platform that enables organizations to build custom business applications.
- Power Automate: A tool for automating business processes and creating workflows.
- Power BI: A business intelligence tool that provides interactive visualizations and insights.
- Microsoft Teams Integration: Integration with Microsoft Teams to enable team collaboration and communication within the Dynamics 365 platform.