Microsoft Dynamics 365 Field Service
Streamline on-site service operations with an end-to-end solution
Elevate service operations and engineer productivity
Reinvent your field service operations with Microsoft Dynamics 365 Field Service – the all-in-one solution that combines advanced workflow automation, intelligent scheduling algorithms, and mobility features. Empower your service organization to streamline workflows, automate routine tasks, and deliver exceptional services from anywhere, anytime.
Empower your team with tools and data to enhance service delivery
Leverage IoT to detect, diagnose and resolve service issues
Improve collaboration between technicians, customers, and back-office teams
Equip your team with the right tools and data for quick service dispatch
our key capabilities
Microsoft Dynamics 365 Field Service features and capabilities
Provide your technicians with real-time remote expert support and updates about job assignments, schedules, and customer locations to help them plan their day more efficiently. Enable them to manage work orders, appointment schedules, and access customer data from anywhere via a mobile app.
Engage with your customers at every step of the process with on-time scheduling and real-time technician location information tracking. Offer personalized customer surveys after service completion to get valuable insights into customer satisfaction and areas for improvement.
Get a holistic view of your customer assets, locations, hierarchy, and service level agreements to optimize your customer care service. Provide exceptional service on-site and build stronger relationships with your customers.
Maximize the potential of IoT technology by utilizing it to detect anomalies and resolve issues remotely. Use analytics dashboards to help service managers evaluate opportunities to boost first-time fix rates, optimize resources, and track the status and performance of field service cases.
Confiz
Advantage
Seamless implementation
Confiz proudly houses a team of 150+ certified Dynamics developers with extensive experience in over 100 Dynamics 365 rollouts. We excel in all Microsoft Dynamics 365 Field Service implementation aspects, including integration, customization, migration, and consulting services.
Comprehensive service offering
Confiz provides a range of services that go beyond implementation. With a strong focus on digital transformation, our team of experts guide you through the entire Microsoft Dynamics 365 Field Service journey. From initial setup and configuration to ongoing optimization and system maintenance, we are committed to helping you achieve your digital transformation goals.
Global reach
Confiz offers extensive global services, tailored to meet specific business needs irrespective of geographical location. Make the most of our proficiency in Microsoft Dynamics 365 Field Service to effortlessly deploy the solution globally or enhance regional field operations.
Reliable 24/7 support
Enjoy peace of mind with our round-the-clock support services. enabling them to quickly become proficient in utilizing the Dynamics 365 Field Service features. Our dedicated support team is always available to address any questions or concerns you may have, ensuring continuous system performance for Dynamics 365 Field Service and resolving any issues promptly.
Pricing
Microsoft Dynamics 365 Field Service pricing
Field Service is licensed per user and/or device. The Field Service user license also includes access to Dynamics 365 Guides, Remote Assist, and the latest version of Field Service Mobile. Additionally, you are entitled to 2,000 Customer Voice responses per tenant per month.
| Dynamics 365 Field Service | Dynamics 365 Field Service Contractor | |
|---|---|---|
| Pricing |
$95 per user per month Get complete field service management, including step-by-step guides and remote expert assistance. |
$50 per user per month Seamlessly assign and manage external frontline technicians. |
| Features | ||
| App access |
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| Access to Dynamics 365 Guides |
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Limited |
| Access to Dynamics 365 Remote Assist |
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Limited |
| Vendor and contractor management |
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Limited |
| Scheduling and resource dispatching |
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Limited |
| Planned maintenance agreements |
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| Returns processing |
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| AI assistance from Copilot in Dynamics 365 Field Service |
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| Technician performance analysis |
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Optimize On-Site Service with Dynamics 365 Field Service Demo
Experience the transformation the Dynamics 365 Field Service can bring with our interactive demo. Streamline field operations, improve technician productivity, and enhance customer satisfaction. Utilize advanced scheduling, inventory management, and real-time insights to deliver exceptional on-site service.
Our applications
Key Microsoft Dynamics 365 CRM applications
Dynamics 365 for Customer Insights
Create engaging experiences by unifying customer data with real-time journeys and leveraging Copilot to uncover insights for personalized interactions.
Dynamics 365 for Customer Service
Streamline customer support with a solution that simplifies processes, delivers personalized care, and improves customer experiences.
Dynamics 365 for Sales
Empower your sales team with actionable sales intelligence to improve customer relationships, sell at scale and serve customers intelligently.
Dynamics 365 for Project Operations
Manage and optimize your project operations by connecting your sales, resourcing, project management, and finance teams to win more deals.
Our Readings
Our approach sets us apart from others
Got more questions?
We are here with answers!
What is Dynamics 365 Field Service?
Dynamics 365 Field Service is a cloud-based solution that helps organizations to manage and streamline their field service operations. It is a module within the larger Dynamics 365 CRM suite of business applications offered by Microsoft.
As you enable this module with the help of a Dynamics 365 Field Service implementation partner, this will allow your organizations to schedule and dispatch technicians to customer locations to provide service or maintenance for equipment or products.
Is Dynamics 365 Field Service available on-premises?
What are the pricing options available for Dynamics 365 Field Service?
Dynamics 365 Field Service pricing is typically based on a subscription model, offering different licensing options to accommodate various business needs. The cost may vary based on factors such as the number of users, required features, and the level of support desired. It is recommended to consult with a Microsoft Field Service implementation partner or refer to the official Microsoft website for the most accurate and up-to-date information on pricing options for Dynamics 365 Field Service.
What are the different licensing options for Dynamics 365 Field Service?
Microsoft offers various Dynamics 365 Field Service licensing options. The main options are the full Field Service license for complete access to all features and the Team Members license for users requiring basic data access or light tasks. Additional capacity add-ons provide extra storage, data, or performance capacity. Licenses can be assigned per user or per device. For accurate pricing, it is recommended to consult with a Microsoft Field Service implementation partner.
What is the difference between Dynamics 365 Customer Service and Field Service?
Dynamics 365 Customer Service and Field Service are two different modules of the Microsoft Dynamics 365 CRM suit, meant to help businesses manage their customer service operations. The main difference between the two lies in their focus and functionality.
Dynamics 365 Customer Service helps manage and streamline customer interactions and requests off-site across multiple channels, such as phone, email, chat, and social media. It includes features such as case management, knowledge management, self-service portals, and omnichannel engagement. Customer Service focuses on managing the customer relationship with the business and providing excellent customer experiences.
On the other hand, Dynamics 365 Field Service helps businesses manage their field service operations, including scheduling and dispatching technicians, managing work orders, tracking inventory and assets, and providing mobile access to information and tools. In addition, Dynamics 365 Field Service features focus on managing the technical aspects of delivering services to customers in the field, such as installation, maintenance, and repair of equipment and machinery.
How do I set up Field Services in Dynamics 365?
- Go to “Microsoft 365 admin center”
- Click “Billing” and then select “Purchase Services”
- Choose “Dynamics 365 Field Service: from the options
- Hit “Buy Now” and follow the next prompts
You can also add Field Service trial to your existing Dynamics 365 organization by going to “Advanced Settings” if you don’t want to spend on Dynamics 365 Field Service licensing right away.
How does Dynamics 365 Field Service enable automation in service operations?
Dynamics 365 Field Service enables automation in service operations through features like intelligent scheduling, resource optimization, and automated workflows. For example, it automates appointment booking, dispatching, and routing processes, ensuring efficient allocation of resources and minimizing manual intervention. As a result, Dynamics 365 Field Service automation streamlines service delivery, reduces response times and enhances overall operational efficiency.
What role does a Dynamics 365 Field Service consultant play in the implementation and optimization of the solution?
A Dynamics 365 Field Service consulting partner plays a pivotal role in tailoring the solution to the client’s needs. Their responsibilities range from understanding business requirements, designing and implementing the solution to providing training and ongoing support. In addition, they manage the project, ensuring timely and within-budget delivery and continually optimizing the system for maximum efficiency and user satisfaction. Post-implementation, they review the system’s effectiveness and user satisfaction.
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Mohammed Reza
Director Business Development, UAE | KSA
Qaisar Iqbal
Vice President Industry Solutions, KSA