Microsoft Dynamics 365 Managed Services
Managed services that go beyond support
Optimize your Dynamics 365 environment with our expert support for peak performance.
What we do
Modern, reliable, and scalable
Microsoft Dynamics 365 Managed Services and support
Experience 24/7 proactive support and tailored solutions with our bespoke managed services for Microsoft Dynamics 365, designed to drive your business forward effortlessly. Unlock efficiency, security, and innovation, and transform your operations with confidence.
Domain
expertise
Our AMS is delivered by a skilled team of over 200 certified D365 consultants who align with your business objectives. Their expertise ensures quick understanding and optimization of client-specific processes for smooth operations.
Seamless
collaboration
We use tools such as JSM, MS Teams, JIRA, and SharePoint portals to integrate and manage tasks, create wikis, and log RCAs, providing a connected experience. We offer real-time visibility for both teams and customers through live incident dashboards.
24/7
support
We offer round-the-clock Microsoft Dynamics extended support through our expert team, ensuring swift issue resolution and minimal downtime. Proactive monitoring tools detect potential issues before they impact operations, guaranteeing continuous availability.
Customer satisfaction
surveys
We continuously seek real-time user feedback and conduct quarterly satisfaction surveys to enhance our services. Regular “AMS Best Practices Compliance” audits ensure excellence and compliance in all aspects of our AMS setup.
Regular operational
audits
Our Dynamics 365 experts conduct operational audits using the KRAC pattern to identify process bottlenecks, unlocking hidden potential and aligning operations with industry best practices for superior performance and measurable results.
Vulnerability
scans
We ensure security through regular, robust assessments based on past experience and current trends, helping IT administrators achieve maximum compliance with best practices.
Change
requests
Our Dynamics 365 consultants map business requirements to out-of-the-box features and, if needed, capture specific customization needs, offering tailored configuration while anticipating future demands.
Governance
structure
We have defined a governance structure to ensure oversight of AMS processes, guaranteeing alignment with business objectives and adherence to standards. We ensure this by defining a clear RACI matrix, which is later audited by our internal compliance team.
How we do it
Achieve optimal efficiency with premier support for Microsoft Dynamics 365
Explore how our Dynamics 365 Managed Services go beyond the standard IT support offered by traditional service providers. Our approach to managing Dynamics 365 CRM and Dynamics 365 Finance and Operations is grounded in operational excellence. We prioritize a client-centric model, delivering proactive and tailored Microsoft Dynamics 365 Support Services that ensure efficient and secure application management.
| Features | Traditional Managed Services | Modern Managed Services Ecosystem |
|---|---|---|
| Integration Process | Often lengthy and complex, requiring significant time for full implementation. | Streamlined and automated processes for quick integration and deployment. |
| Information Accessibility | Limited access, with information often siloed and difficult to retrieve. | Centralized platform with real-time access to critical information and data analytics. |
| Productivity | Variable productivity due to outdated systems and processes. | Enhanced productivity through the use of AI and machine learning for optimized operations. |
| Service Alignment | Generic service packages that may not fully align with business needs. | Customized services tailored to specific business objectives and needs. |
| Performance Metrics | Basic metrics, often lagging and not actionable. | Advanced metrics including predictive analytics and real-time performance dashboards. |
| Scalability | Limited scalability with rigid infrastructure. | Highly scalable with flexible cloud-based solutions. |
| Virtual Capabilities | Limited, often requiring on-site presence for many services. | Comprehensive virtual capabilities enabling remote management and support. |
| Governance Structure | Weak governance structure with inconsistent enforcement of policies. | Strong and clear governance structure ensuring compliance and accountability. |
| Governance and Compliance | Inconsistent adherence to governance and compliance standards. | Strong governance with a proactive approach to compliance and risk management. |
| Domain Expertise | General IT knowledge, often lacking deep expertise in specific domains. | Specialized domain expertise ensuring best practices and tailored solutions. |
| Collaboration through Tools | Limited collaboration tools, often resulting in communication silos. | Advanced collaboration tools fostering seamless communication and teamwork. |
| 24/7 Support | Support often limited to business hours. | Round-the-clock support ensuring issues are addressed promptly. |
| Customer Satisfaction Surveys | Infrequent and often not actionable. | Regular and detailed surveys with actionable insights for continuous improvement. |
| Operational Excellence Assessments | Rarely conducted, leading to potential inefficiencies. | Regular assessments to identify and implement operational improvements. |
| Vulnerability Scans | Performed occasionally, leading to potential security risks. | Frequent and comprehensive scans to ensure robust security posture. |
| Change Requests | Often bureaucratic and slow, hindering agility. | Streamlined process for handling change requests quickly and efficiently. |
Value for customers
How our Dynamics 365 Managed Services benefit you
Leveraging our Microsoft Dynamics 365 Support Services, gain access to enhanced operational efficiency, improved performance, and the flexibility to adapt your D365 environment to changing business demands. Experience the future of business management with our cutting-edge solutions designed to optimize your processes and drive your business forward.
Collaboration through tools
Our real-time dashboards improve visibility for teams and customers. Tools like JSM, MS Teams, JIRA, and SharePoint integrate tasks and log RCAs for seamless service delivery.
Continuous support
Our global team provides 24/7 support to quickly resolve issues and minimize downtime. Proactive monitoring tools detect potential issues early, ensuring ongoing availability.
Customer satisfaction surveys
We collect real-time user feedback and conduct quarterly customer satisfaction surveys to enhance our services. As your trusted Microsoft Dynamics 365 Support Partner, we perform regular audits to ensure adherence to AMS best practices.
Adherence to SLAs
SLA success relies on clear metrics, mutual agreement, realistic goals, continuous monitoring, defined responsibilities, flexibility, communication, customer satisfaction, and constant improvement.
Continuous feedback
We get feedback reviews from our customers, covering performance analysis, issue resolution, and goal setting. Integrating feedback ensures exceptional service and improvements in SLA outcomes.
Customer Success Stories in Microsoft Dynamics 365 Managed Services
A premier chain of organic grocery stores in the US
Confiz conducted a comprehensive Dynamics 365 system audit for a leading organic grocery store chain in the USA, identifying gaps and inefficiencies across retail operations, supply chain processes, financial systems, and IT infrastructure. Our insights enabled the chain to optimize workflows and improve overall efficiency. Additionally, through our Dynamics 365 Managed Services, we provided ongoing support, system optimization, and tailored solutions, ensuring sustained growth.
A Non-Profit Nursing Association in the USA
Confiz reassessed the client’s CRM environment and upgraded it to the latest version, unlocking advanced features and ensuring compatibility with future enhancements, laying the foundation for a future-proof tech framework. The implementation of D365 Customer Insights significantly boosted the success of marketing campaigns and event management, enhancing ONA’s customer engagement strategy. Additionally, Confiz integrated a payment gateway, enabling seamless online application payments and streamlining financial transactions for the association.
A Health and Wellness Client in the USA
Confiz provided a team of specialized Customer Engagement (CE) resources to meet the client’s diverse functional and technical needs, deploying the right expertise based on the nature of each incident. We implemented Dynamics 365 Sales and Dynamics 365 Customer Service to strengthen their support framework and enhance staff proficiency. With the support of specialized CE resources, the client quickly addressed system issues, significantly reducing downtime and improving operational efficiency.
Nurses Association in the USA
Confiz deployed a dedicated team of Dynamics 365 CE experts to implement Dynamics 365 Sales and Customer Service, addressing the client’s diverse functional and technical needs. Through our managed services, we assigned the right resources for specific incidents or requests. To further strengthen their support structure, we conducted training sessions and created concise reference guides outlining standard system functionalities. This empowered the client’s staff to efficiently handle routine queries, significantly enhancing operational efficiency and improving overall service delivery.
Pakistani footwear and tyre tube manufacturer unlocks holistic view of retail business with Dynamics 365
Confiz propels Pakistan’s leading manufacturer and exporter digital transformation journey with Dynamics 365 Finance, Supply Chain Management, and Commerce.
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Got more questions?
We are here with answers!
What are managed services for Microsoft Dynamics 365?
Managed services for Microsoft Dynamics 365 encompass a range of support and maintenance solutions designed to keep your Dynamics 365 environment running smoothly and efficiently. These services typically include:
- Proactive monitoring and maintenance
- Performance optimization
- Security management
- Incident management and support
- System upgrades and patches
- Customization and integration
- Backup and disaster recovery
How do I choose the right Microsoft Dynamics CRM support partner for my business?
To select the right Microsoft Dynamics 365 CRM support partner, prioritize certified Microsoft partners with proven industry experience and a strong track record. Evaluate their expertise in Dynamics solutions, response times, and ability to deliver proactive, ongoing support, including Dynamics 365 post-implementation support services. Review client testimonials, case studies, and ensure they can scale their services to meet your evolving business needs.
Why is ongoing Microsoft Dynamics ERP support service essential for business success?
Ongoing Microsoft Dynamics ERP support ensures system reliability, minimizes downtime, and provides timely updates, helping businesses adapt to changing needs. It also resolves issues quickly, maximizing the ERP system’s performance and efficiency.
What are the benefits of using managed services to support Dynamics 365 solution deployment?
Using managed services to support Dynamics 365 offers significant benefits. A trusted Microsoft Dynamics 365 Support partner and managed services provider can help enhance performance and reliability by ensuring continuous monitoring and maintenance of your D365 environment, minimizing downtime and improving system efficiency.
Furthermore, proactive issue resolution helps prevent disruptions, while cost efficiency comes from predictable expenses and reduced need for in-house IT resources.
How do Confiz’s Dynamics 365 Managed Services differ from traditional IT support?
While traditional IT managed services companies operate on a reactive “break-fix” model, addressing issues only as they arise, our Dynamics 365 Managed Services and Support model is built on a proactive approach. Rather than waiting for problems to occur, our managed services act as a dedicated maintenance team, offering continuous monitoring and support.
Our commitment to excellence includes strict adherence to customer satisfaction surveys, ongoing feedback collection, and rigorous adherence to SLAs. This ensures that your Dynamics 365 environment remains highly effective and that you achieve successful outcomes consistently.
What’s the difference between in-house Dynamics support and working with a Microsoft partner?
In-house Dynamics support relies on internal resources, which may lack specialized expertise or tools for advanced issues. Working with a trusted Microsoft Support Partner provides access to certified professionals, faster issue resolution, and best practices for optimization. The best Microsoft Dynamics Support Partners offer scalable, cost-effective solutions and stay updated with the latest Microsoft advancements.
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Mohammed Reza
Director Business Development, UAE | KSA
Qaisar Iqbal
Vice President Industry Solutions, KSA