our key capabilities
Microsoft Dynamics 365 Marketing features and capabilities
Craft personalized customer journeys around customer interactions on their preferred channel, whether it’s email, website, or SMS, at the right time and with the right message. Take advantage of built-in event triggers and AI-driven recommendations to enhance the effectiveness of your campaigns.
Conveniently create highly engaging content with the help of built-in templates and AI-generated ideas for personalized messages, images, and offers to ensure optimal engagement and drive conversion.
Monitor the performance of your campaigns through real-time KPIs and Microsoft Power BI dashboards to track journey performance, measure the effectiveness of the content and align your efforts with overall business goals.
Create a unified view of customer data across all cloud-enabled Dynamics 365 applications for your team’s convenience. At the same time, ensure compliance with HIPAA regulations, GDPR, and other accessibility guidelines to protect sensitive customer information.
Key Microsoft Dynamics 365 CRM applications
Dynamics 365 Marketing
Orchestrate personalized customer journeys across all touchpoints to transform the brand experience, strengthen relationships, and improve customer retention.
Dynamics 365 Customer Service
Streamline customer support with a solution that simplifies processes, delivers personalized care, and improves customer experiences.
Dynamics 365 Field Service
Streamline workflows, manage and optimize your field service operations, boost employee productivity, and offer better customer service onsite.
Dynamics 365 Project Operations
Manage and optimize your project operations by connecting your sales, resourcing, project management, and finance teams to win more deals.
Our approach sets us apart from others
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We are here with answers!
Microsoft Dynamics 365 Marketing is a module of Dynamics 365 CRM. This comprehensive platform unifies customer data and allows you to efficiently execute and track the performance of personalized campaigns and build stronger relationships with customers. Dynamics 365 Marketing features include campaign automation, segmentation, content personalization, digital marketing, performance dashboards and analytics.
Microsoft Dynamics 365 is a suite of cloud-based Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) applications designed to help businesses manage their operations more efficiently and effectively. Dynamics 365 applications provide companies with a centralized platform for managing customer interactions, financial data, supply chain operations, and other critical business functions.
A CRM solution can be highly beneficial for marketing teams. It allows for customer segmentation, personalization of messages, lead scoring, automation of campaigns, and reporting and analytics to improve ROI. Using CRM, you can streamline, personalize, and optimize your marketing campaigns for maximum efficiency and effectiveness. This tool can help businesses grow by improving customer engagement and increasing conversion rates.
To acquire Dynamics 365 Marketing, begin by purchasing a license that suits your business needs. It is available as a standalone application or bundled with other D365 apps. You can also opt for a free trial or a subscription plan.
Once you have obtained the MS Dynamics 365 Marketing module, proceed with setting up and customizing the environment to match your business requirements. If necessary, enlist the expertise of a Dynamics 365 Marketing consultant for additional configuration and optimization support.
The Dynamics 365 Marketing business edition offers a range of key features and functionalities, including email marketing, lead management, customer journey automation, event management, and basic marketing analytics. It enables organizations to allocate resources accurately, track project costs, and analyze project performance, ultimately leading to improved profitability and efficient resource utilization.