Microsoft Dynamics 365 Commerce
Deliver unified commerce at scale and optimize store operations.
Unify in-store, digital, and back-office operations
Optimize retail operations, increase employee productivity and personalize customer engagement through user-friendly applications, offering native support for omnichannel purchasing. Deliver unified, personalized, and seamless buying experiences across various channels.
Deliver personalized shopping experiences across multiple channels
Create digital storefronts and execute content-driven commerce strategies
Empower sales teams with AI-driven insights and recommendations
Track products, categories, pricing and assortments across multiple channels
Confiz
Advantage
Effective retail merchandising
Manage pricing, minimize stock outs, implement limitless aisle, and create promotions. Give customers the freedom to choose purchasing, payment and delivery options.
Control customer journeys
Observe customer behavior throughout the shopping journey and get a bird’s eye-view of their interactions across all online and offline channels, including third-party applications.
Automate financial processes
Save time and costs by automatically processing vendor invoices, automating credit collections and risk mitigation, and connecting data across multiple applications for effective cross-functional collaboration.
Omnichannel retail support
Unify business operations and data entities across all point-of-sale channels and offer customers seamless support for mobile, in-store, BOPAC, BOPIS, and online sales.
Outcome
- Seamless Integration
- Increased processing of purchase order
- Reduced costs
- Centralized data and process optimization
- Improved employee experience
Case Study
Operational Efficiency with Asghar Ali
A multi-currency, multi-language ERP solution implemented to capture and integrate evolving core business processes and consequently enhance cross-channel decision making.
Key Dynamics 365 CRM & ERP apps for retail sector
Dynamics 365 Customer Insights
Use cross-channel analytics to deliver personalized and engaging shopping experiences
Dynamics 365 Commerce
Create rich shopping experiences and manage resources/inventory across multiple channels
Dynamics 365 Supply Chain
Manage inventory and minimize costs through automated workflows and shipping operations
Dynamics 365 Human Resource
Customize hiring processes and track employee performance from user-friendly dashboards
Dynamics 365 Finance
Generate comprehensive financial reports to improve business financials and boost business growth
Dynamics 365 Sales
Increase sales and build long-lasting relationships through user-friendly sales tools
Dynamics 365 Customer Service
Deliver personalized customer service through omnichannel communication platforms
Dynamics 365 Marketing
Focus on the target audience to generate qualified leads and manage funnels with built-in tools
Discover more on our blog
Got more questions?
We are here with answers!
Yes, previously it was called Microsoft Dynamics 365 Retail, but it was rebranded later to Microsoft Dynamics 365 Commerce. This is the new term that is being used to refer to this module now and it comes loaded with many new features and AI-powered forecasts.
Microsoft Dynamics 365 Commerce offers an intelligent add-ins feature that allows businesses to enhance the customer shopping experience with AI-driven recommendations for their online and in-store customers. The module also allows businesses to enhance their sales experience using AI-moderated ratings and reviews.
Microsoft Dynamics 365 Commerce is the latest version of Microsoft Dynamics Retail. Microsoft removed and deprecated some features. The updates started from February 2020 and continue until today. You can read the updates here.