Sharp focus on staff productivity and service level intensity has a vital role in improving service quality and enhancing conversion for retailers who want to boast store efficiency. Footfall data, also known as people counting data, has now made it easier than ever for the retailers to assess the strengths and weaknesses of their stores when it comes to staff performance. . This includes knowing the peak and off-peak times to avoid over/under staffing and lowering the burden on staff to always keep their morale high.
Some of the key performance indicators used to assess staff productivity are: VPSH (visitor per staff hour), TPSH (transaction per staff hour) and RPSH (revenue per staff hour).
.png)
.png)
